One Hundred Thousand Welcomes - Tourism Training. Only Different
One Hundred Thousand Welcomes is Scotland's new and exciting Customer Service Development Programme. We are licensed trainers to deliver both courses of the programme. You and your business will benefit from:-
your trainer: Viola Lier [photograph by Carsten Flieger]
Leading Service Excellence - £165 (2 days)
Leading Service Excellence is aimed at engaging industry from the top down. It is designed to support 'leaders at all levels' and aims to build an understanding of how the Scottish experience is delivered through great service, and the leaders's vital role in this. If you are responsible for recruiting, motivating, leading and developing staff - this course is for you.
Delivering Service Excellence - £59 (1 day)
Delivering Service Excellence aims to tap into the creativity, pride and passion of frontline staff to help transform the customer experience. We suggest that leaders in your business attend Leading Service Excellence before sending customer-facing staff onto this programme. It will be a motivational and fun-filled day, which is only the beginning of the journey ...
We are delighted to have run One Hundred Thousand Welcomes courses for:-
the St Enoch Shopping Centre in Glasgow
the Glasgow South East Regeneration Agency (GSERA)
Timberbush Tours, Edinburgh
Prestige Corporate and Scottish Tours
Numerous businesses supported by West Dunbartonshire Council
your business or organisation next ...?
One Hundred Thousand Welcomes is a nationally recognised and supported programme, which features in the Scottish national tourism strategy 2006 - 2015. It has been developed for the Scottish Tourism Industry on behalf of Scottish Enterprise and Highlands and Islands Enterprise.
![your trainer: Viola Lier [photograph by Carsten Flieger]](http://www.ravingscotland.co.uk/images/stories/vl portraits1 small.jpg "your trainer: Viola Lier [photograph by Carsten Flieger]")
